Shipping and returns
Enjoy free shipping in Europe when you spend €50 or more.
Enjoy free shipping worldwide when you spend €120 or more.
Shipping is always with tracking.
Shipping fee is displayed upon confirmation of your address at check-out.
Estimation of shipping period upon receipt of our conformation email:
Within Belgium: 1 to 3 working days
Within Europe: 3 to 8 working days
Intercontinental orders: 3 to 15 working days
TAXES & DUTIES
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
We would like to make your shopping experience with us as delightful as possible. Should you wish to return an item to us, you can do so but please ensure your return package reaches us within 28 days of receiving your original order.
Due to hygienic reasons, earrings may not be returned or exchanged.
The item(s) must be returned in unworn condition in the original packaging - including tag, dust bag and box.
How to return
Print out and complete the Returns Form.
Put the completed return form along with your returned items in the securely sealed package, and send it off with your chosen postal service to:
Allée Christian de Duve 9, 1200 Woluwe St Lambert, Belgium
The package remains your responsibility until it reaches us. To secure the arrival of your return, we always recommend using a trackable shipping method as we cannot be held responsible for any loss of your item(s).
Please ensure your returned order is securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
The original shipping fee, any taxes and duties incurred, and the return shipping cost will not be reimbursed.
We can’t offer an exchange on returned items. However, you can send the item back for a refund and then place a new order.
Return and refund time frame
Please ensure your return package reaches us within 28 days of receiving your original order.
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to us in Belgium, depending on your location and which postal service you use.
We’ll send you an email once we receive your return in its original condition. We'll then process the refund via your original payment method - usually within 2 working days of receiving your returned items.
It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
We strive to display as accurately as possible the colors of our products that appear on CHOU & CHOU. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.